Terms and Conditions

Conditions of Standard Self Storage License Agreement between SPACE+ Self Storage and Customer.

Note that these terms and conditions are accepted during customer sign up. You must read these in detail. By signing up, making payment and moving your contents in to SPACE+ Self Storage, you are accepting these terms and conditions.

"We", "Us" or "Our" means SPACE+ Self Storage, a trading name of Hamilton Scott Estates Ltd.

"You" or "Your" means the customer named in this Agreement.

"Agent" means persons who you authorise, or who accompany you, to access the Unit.

"Agreement" means this Self Storage Licence Agreement, made up of the Cover Sheet and these Conditions.

"Facility" means the building, warehouse, external storage containers or other land or premises operated by

SPACE+ Self Storage, the address of which is detailed on the Cover Sheet.

"Property" or "Your Property" or "Goods" means any and/or all goods stored by you in a storage Unit allocated

to you at our Facility.

"Storage Period" the period from and including the Storage Period Start Date detailed on the Cover Sheet until

the date on which the licence granted by us is ended in accordance with these Conditions.

"Unit" means a segregated area of our Facility made available for you to secure and store Goods.

1. So long as all Fees are paid up to date and subject to these Conditions, you: (a) are granted a licence during the

Storage Period only to store Goods in the Unit allocated to you by us from time to time and only in that Unit; (b) are

deemed to have knowledge of the Goods in the Unit; and (c) warrant that you are the owner of the Goods in the

Unit and/or entitled at law to deal with them in accordance with all aspects of this Agreement as agent for the

owner.

2. We: (a) do not have and will not be deemed to have knowledge of the Goods; (b) are not a bailee, custodian or

warehouseman of the Goods and you acknowledge that we do not take possession of the Goods; (c) do not grant

any lease or tenancy of the Unit or any part of the Facility and nothing in this Agreement creates a landlord and

tenant relationship; and (d) retain control, possession and management of the Facility and the Unit and you have

no right to exclude us from the Facility or the Unit.

3. This Agreement will come into existence between us and you when we notify you we have accepted your order

by signing the Cover Sheet. The Storage Period will begin on the date agreed with you during the order process

and set out on the Cover Sheet.

4. You are responsible to pay: (a) the Storage Fee (being the amount set out in the Cover Sheet or as most recently

notified to you by us). We will take the first payment on acceptance of your order and will take subsequent

payments in advance for each Storage Period or other date agreed with you (Due Date). It is your responsibility to

see that payment is made directly to us on time and in full throughout the Storage Period. We do not normally bill

for Fees but will issue an electronic invoice following payment. Any Storage Fees paid will not be credited to your

account unless you identify the payment clearly and as directed by us. If you fail to correctly identify a payment,

we reserve the right to take steps to enforce the Agreement (including the sale of Goods) due to your failure to pay

Storage Fees. We shall have no liability to you as a result of taking such action and you agree to fully indemnify us

for any costs, including those outlined in (b) below, we incur in taking such action. We will not accept that payment

has been made until it has been received by us in cleared funds; (b) any costs incurred by us in collecting late or

unpaid Storage Fees, or in enforcing this Agreement in any way, including but not limited to postal, telephone, unit

inventory, debt collection, personnel and/or default action costs and associated legal and professional fees; (c) any

government taxes or charges (including any value added tax or insurance premium tax) levied on any supplies

made under this Agreement.

Where you have more than one agreement with us, all will form one account and we may in our sole discretion

apply any payment made by you or on your behalf on this Agreement against the oldest amount due from you to

us on any agreement in the account. If you make a part payment of any Storage Fees due to us and we retain your

part payment, this will not affect our ability to take any action against you or to exercise any rights we have under

this Agreement in respect of the Storage Fees which remain outstanding from you. The time period from which we

may take such action will still start from the Due Date when the original Storage Fees were due and the Due Date

will not be extended as a result of your part payment.

5. We take the issue of prompt payment seriously and we shall have a general and particular right of lien, which is

a right to seize and sell or otherwise dispose of some or all of the Goods as security for your obligation to make

payments under this Agreement. If any sum owing to us and other Fees related to this Agreement are not paid

when due (Debt), you authorise us without further notice to: (a) refuse you and your Agents access to the Goods,

the Unit and the Facility and to overlock the Unit until the Debt has been paid in full; (b) enter the Unit and inspectand/or remove the Goods to another unit or site and to charge you for all reasonable costs of doing so on any

number of occasions; and (c) hold onto and/or ultimately sell or dispose of some or all of the Goods in accordance

with Clauses 7 to 9. You acknowledge that (a) we shall be entitled to continue to charge Storage Fees from the

date the Debt becomes due until payment is made in full or the Goods are sold or disposed of; (b) we will sell the

Goods as if we were the owner and will pass all rights of ownership in the Goods to the buyer; and (c) if you do not

pay Fees on the Due Date, the value of any discounts and special offers (including periods of free storage) which

you have received will be payable by you in full.

6. If on expiry or termination of this Agreement for any reason, you fail to remove all Goods from the Unit, we are

authorised to treat the Goods as abandoned and may sell or dispose of all Goods by any means in accordance with

Clauses 7 to 9. You are liable for Storage Fees for the period from abandonment to the sale or disposal of the

Goods together with any costs of disposal incurred, which shall be added to the, or treated as a, Debt.

7. Before we sell or dispose of the Goods, we will give you notice in writing directing you to pay (if you are in

default) or collect the Goods (if they are treated as abandoned). This notice will be sent to the email address last

notified by you to us, and/or by direct message on social media. If you fail to pay the Debt and/or collect the Goods

(as appropriate) we will access the Unit and begin the process to sell or dispose of the Goods. You consent to and

authorise the sale or disposal of all Goods without further notice regardless of their nature, content or value. We

will sell the Goods for the best price reasonably available in the open market, taking into account the costs of sale.

We may also require payment of default action costs, including any costs associated with accessing the Unit and

disposal or sale of the Goods, which shall be added to the, or treated as a, Debt.

8. Sale proceeds will be applied first against the cost of removal and sale of Goods and second to pay the Debt. If

sale proceeds do not discharge all of these costs and the Debt, you must pay us the balance within 7 days of a

written demand from us. If sale proceeds exceed the amount due from you, we will attempt to return the excess

funds to you. If this is not reasonably possible, we will hold the balance for you but no interest will be payable on it.

9. If, in our opinion and entirely at our discretion, the Goods are either not saleable, fail to sell when offered for

sale, or are not of sufficient value to warrant the expense of attempting to sell, you authorise us to treat the Goods

as abandoned and we may dispose of all Goods by any means at your cost. We may dispose of the Goods at our

discretion in the event that: (a) Goods are damaged due to fire, flood or other event that has rendered them, in our

reasonable opinion, severely damaged, of no commercial value, or dangerous to persons or property; or (b) Goods

may contain personal data belonging to you or others. We do not need your prior approval to take this action but

will send written notice to you within 7 days of assessing damaged Goods.

10. Any items left unattended in common areas at the Facility or outside your Unit at any time shall be treated as

abandoned and may at our discretion be moved, sold or disposed of immediately with no liability to us.

11. You have the right to access the Unit during Access Hours as posted by us and subject to the terms of this

Agreement. We will try to provide advance warning of changes to Access Hours by notice at the Facility and/or by

SMS or email, but we reserve the right to change Access Hours temporarily to other reasonable times without

giving prior notice.

12. If we have agreed to grant you extended access to the Unit outside normal hours, the extended access is

available between the hours indicated on the Cover Sheet, subject to you paying any relevant additional charges.

13. Only you or your Agents may access the Unit. You are responsible for and liable to us and other users of the

Facility for your own actions and those of your Agents. We may (but are not obliged to) require proof of identity

from you or any other person at any time and, at our sole discretion, may refuse access to the Facility to any

person who is unable to produce satisfactory proof.

14. We may refuse you access to the Unit and/or the Facility where moneys are owing by you to us, whether or not

a formal demand for payment has been made, or if we consider the safety or security of any person, Unit or Goods

on or at the Facility has been threatened or may be put at risk.

15. You should not leave a key, fob, or access credential with or permit access to the Unit to any person other than

your own Agent who is responsible to you and subject to your control. If you do so, it is at your own risk.

16. You authorise us and our agents and contractors to enter the Unit in the following circumstances and to break

any lock or override access controls if reasonably necessary to gain entry: (a) on not less than 7 days' notice to

inspect or carry out repairs or alterations to the Unit or any other part of the Facility; (b) without prior notice (but

with notice as soon as practicable after the event) in the event of an emergency (including for repair or alteration)

or to prevent injury or damage to persons or property; (c) if we believe the Unit is being used to store prohibited

Goods or for a prohibited purpose; (d) if we are obliged to do so by law, by the Police, Fire Services, Trading

Standards, HM Revenue & Customs, other competent authority or by a Court Order; or (e) to relocate the Goods or

exercise our lien or power of sale or disposal in accordance with this Agreement.

17. You must not store (or allow any other person to store) any of the following in the Unit: (a) food or perishable

goods unless securely packed so they are protected from and do not attract vermin; (b) any living creatures; (c)

combustible or flammable substances including but not limited to gas, paint, petrol, oil, cleaning solvents or

compressed gases; (d) firearms, explosives, weapons or ammunition; (e) chemicals, radioactive materials,

biological agents, toxic waste, asbestos or other potentially hazardous substances; (f) any item that emits fumes or

odours; (g) any illegal item or substances or goods illegally obtained such as illicit (counterfeit/smuggled) tobacco

or alcohol and unlicensed or unsafe goods (including but not limited to toys, electrical goods, medicines, aerosols,

cosmetics, fireworks); (h) goods which are environmentally harmful or that are a risk to the property of any person;(i) currency, deeds and securities; and (j) items which are unique in nature and/or where the value to you cannot

be assessed on a financial basis.

18. You must not use portable heaters in the Unit at any time.

19. You must not store in any Unit: (a) any Lithium ion batteries exceeding a watt-hour (Wh) rating of 160 Wh

unless they are built-in and cannot be removed from the otherwise permitted Goods; (b) portable battery chargers,

power banks or any similar portable power source; (c) more than five (5) e-scooters, e-bikes, e-skateboards or any

similar battery-powered vehicles, unless the battery has been removed and is not being stored in the Unit; (d)

more than ten (10) laptops, tablet computers, children's toys or other similar items containing built-in batteries.

19.1 When storing any permitted Goods that contain built-in batteries you must ensure: (a) the Goods are free from

visible physical defect or fault and (b) such Goods are not stacked and are stored allowing air circulation. We

recommend all batteries are stored with the lowest practical charge.

19.2 You will be liable under Clause 31 for any breach of this Clause 19.

20. You will be solely responsible for securing the Unit and ensuring it is locked so as to be secure from

unauthorised entry at all times when you are not in the Unit. We will not be responsible for securing any unlocked

Unit. You are not permitted to apply a padlock or other device to the Unit in our overlocking position and we may

have any such padlock or device forcefully cut off at your expense. Where applicable, you will secure the external

gates and/or doors of the Facility.

21. You will use the Unit solely for the purpose of storage and shall not (or allow any other person to): (a) use the

Unit as offices or living accommodation or as a home, business or mailing address; (b) use or do anything at the

Facility or in the Unit which may be a nuisance to us or any other person (including the escape of any substance or

odour from or generation of noise or vibration which may be heard or felt outside the Unit); (c) use or do anything

at the Facility or in the Unit which may invalidate or increase premiums under any insurance policies of us or any

other person; (d) paint or make alterations to or attach anything to the internal or external surfaces of the Unit; (e)

connect or provide any utilities or services to the Unit unless authorised by us; (f) cause damage to the Unit or any

part of the Facility; or (g) create any obstruction or leave items or refuse in any common space within the Facility.

22. You must maintain the Unit by ensuring it is clean and in good repair during the Storage Period. In the event of

uncleanliness or damage to the Unit or Facility, we will be entitled to claim full reimbursement from you of the

reasonable costs of repairs, replacement, restoration, proper compensation or disposal of refuse.

23. You must (and ensure that your Agents) use reasonable care on site and have respect for the Facility and other

unit users, inform us of any damage or defect immediately it is discovered and comply with the reasonable

directions of our employees, agents and contractors and any other regulations or policies for the use, safety and

security of the Facility as we shall issue periodically.

24. This Agreement does not confer on you any right to exclusive possession of the Unit and we reserve the right

to relocate you to another Unit not smaller than the current Unit: (a) by giving 14 days' notice during which you can

elect to terminate this Agreement under Clause 40; or (b) on shorter notice if an incident occurs that requires the

Unit or section where it is located to be closed or sealed off. In these circumstances, we will pay your reasonable

costs of removal if approved in writing by us before removal. Following removal this Agreement will be varied by

substitution of the new Unit number but otherwise continues on the same terms at the Storage Fees in force for the

original Unit at the time of the removal.

25. You must ensure the Unit is suitable for the storage of the Goods intended to be stored in it and you are

advised to inspect the Unit before storing Goods and periodically during the Storage Period. We make no warranty

or representation that any unit is suitable for any particular goods and we accept no liability in this regard. Unit

sizes are approximate. If you have exact requirements, you must check with us before signing this Agreement as,

by signing, you agree to the actual size of the Unit and not any represented unit size.

26. We may refuse storage of any Goods or require you to remove Goods if in our opinion storage of such Goods

creates a risk to the safety of any person or property.

27. You must give notice to us in writing of the change of any contact details on this Agreement for you or the ACP

within 48 hours of any change. You agree we are entitled to discuss any default by you with the ACP registered on

the front of this Agreement.

28. We will not be liable for any loss or damages suffered by you as a result of you not being able to access the

Facility or the Unit, regardless of the cause.

29. The Goods are stored at your sole risk and responsibility and you shall be responsible for and bear the risk of

any and all theft, damage to, and deterioration of the Goods caused by any reason. We exclude all liability in

respect of: (a) loss or damage to your business, if any, including consequential loss, lost profits or business

interruption; (b) loss of or damage to Goods or any claim for return of the Storage Fees except where this results

from our negligence or breach of contract, in which case our liability will be limited to the sum of £100 in total. We

do not exclude or limit liability for physical injury to or the death of any person which is a direct result of negligence

or wilful default on the part of us, our agents and/or employees.30. It is a condition of this Agreement that the Goods remain adequately insured by you at all times for their

Replacement Value (as set out on the Cover Sheet) while they are in storage, whether through our Storeprotect

insurance offering or your own equivalent policy. You warrant that such cover is in place, will not lapse and that the

aggregate value of Goods in the Unit from time to time will not exceed the insured value. We do not give any

advice concerning insurance cover given by any policy and you must make your own judgment as to adequacy of

cover even when arranged by us.

31. It will be your responsibility to compensate us for the full amount of all claims, liabilities, demands, damages,

costs and expenses (including any reasonably incurred legal and professional fees) incurred by us or third parties

(Liabilities) resulting from or incidental to: (a) your use of the Unit (including but not limited to the ownership or

storage of Goods in the Unit, the Goods themselves and/or accessing the Facility); or (b) breach of this Agreement

by you or any of your Agents; or (c) enforcement of the terms of this Agreement.

32. You agree to comply with this Agreement and all laws and regulations relevant to the use of the Unit. This

includes laws relating to any Goods which are stored and the manner in which they are stored. You will be

responsible for all Liabilities resulting from such a breach.

33. If we have reason to believe that you are not complying with all relevant laws we may take any action we

consider necessary, including, but not limited to, action outlined in Clauses 16 and 40, contacting, cooperating with

and/or submitting Goods to relevant authorities, and/or immediately disposing of or removing Goods at your

expense.

34. We shall not be considered to be in breach of this Agreement nor liable for any delay in performing or failure to

perform any of our obligations under this Agreement or any resulting loss or damage to Goods if such delay,

failure, loss or damage results from events, circumstances or causes beyond our reasonable control. Such

circumstances include (but are not limited to) any act of God, riot, strike or lock-out, trade dispute or labour

disturbance, accident, breakdown of plant or machinery, fire, flood, shortage of labour, materials or transport,

electrical power failures, threat of or actual terrorism or environmental or health emergency or hazard or

recommended restrictions, epidemic, pandemic, or entry into any unit including the Unit or the Facility by, or arrest

or seizure or confiscation of Goods by, competent authorities.

35. We collect information about you and any ACP on registration and whilst this Agreement continues, including

personal data (Data). We process Data in accordance with the UK GDPR, the Data Protection Act 2018 and all

associated laws. Details on how we use Data and your rights in relation to Data are set out in our Privacy Notice

which can be viewed on our website at spaceplusstorage.co.uk. You confirm any ACP has consented to you

supplying Data to us on these terms.

36. If you give consent, we will use Data for feedback purposes, including to provide information on products or

services provided by us in response to requests from you or if we believe they may be of interest. Your choice with

regard to the relevant use of Data is indicated in the Cover Sheet and can be changed at any time by contacting

us.

37. We can send you notifications regarding day to day matters and minor changes to this Agreement by email

and/or by SMS. These notifications will be effective one hour after sending or immediately if they relate to an

urgent problem or emergency. We may also send you a direct message on your social media accounts.

38. Notices to be given by us or you for more significant changes to the services and these terms or to enforce

rights under this Agreement (such as ending the Agreement, changing prices, significant disruptions or enforcing

our right to sell or dispose of Goods) must be in writing and sent by email. Notices shall be considered to have been

received one day after sending by email. Notices from us to you will be sent to the email address on the Cover

Sheet or the most recent email address notified by you to us. In the event of not being able to contact you at the

last notified email address, notice will be considered as having been given to you if we serve that notice on the ACP

as identified on the Cover Sheet at the last notified email address of the ACP. Any notice from you must be sent to

us by email to info@spaceplusstorage.co.uk.

39. If you entered into the Agreement without physically coming into the Facility, then you have 14 days after we confirm acceptance of your order to change your mind (cooling off period). If you cancel during this period a refund

will be provided based on the length of storage you have taken prior to cancelling and all Goods being removed

from the Unit. You can cancel by emailing info@spaceplusstorage.co.uk, referring to your name, address, date of

order, and Unit number.

40. Unless otherwise agreed in writing by both parties, either we or you may end this Agreement at any time by

giving the other party written notice in accordance with Clause 38. The date on which the Agreement will end (the

Termination Date) must be at least 14 days from the date notice is given. In the event of illegal or environmentally

harmful activities on your part or a breach of this Agreement (which, if it can be put right, you have failed to put

right within 14 days of a request from us to do so), we may terminate the Agreement immediately by notice. You

must remove all Goods in the Unit before the close of business on the Termination Date and leave the Unit in a

clean condition and in a good state of repair to our satisfaction. In the event that Goods and/or rubbish are left inthe Unit after the Termination Date, Clauses 6 and 22 will apply. You must pay any outstanding Storage Fees and

any other fees or expenses owed to us up to the Termination Date, or Clauses 5 to 9 may apply. If we enter the

Unit for any reason and there are no Goods stored in it, we may terminate the Agreement without giving advance

notice but will send notice to you within 7 days.

41. You agree to examine the Goods carefully on removal from the Unit and must notify us of any loss or damage

to the Goods as soon as is reasonably possible.

42. Termination or expiry of this Agreement shall not affect any rights, remedies, obligations or liabilities of us or

you that came into effect during the term of the Agreement prior to termination or expiry. This includes the right to

claim damage for breach of the Agreement, liability for outstanding monies, property damage, personal injury,

environmental damage and legal responsibility under this Agreement.

43. If you wish to take up any additional services we offer, we would be pleased to provide details. You will need to

sign up to our terms and conditions for such services which may be subject to additional charges.

44. We may vary the Storage Fee or other terms of this Agreement and add new terms and conditions as long as

such changes are notified to you in writing. The modified terms will take effect on the first Due Date occurring not

less than 28 days after the date of our notice. You may end this Agreement without charge before the change

takes effect by giving notice in accordance with Clause 38. Otherwise, your continued use of the Unit will be

considered as your acceptance of and agreement to the amended terms.

45. You acknowledge and agree that: (a) the terms of this document constitute the whole agreement with us and,

in entering this Agreement, you do not rely on any statement, promise, representation, assurance or warranty

which is not set out in this Agreement; (b) any descriptions or illustrations on our website are published for the sole

purpose of giving an approximate idea of the services described in them but they will not form part of this

Agreement or have any contractual force; (c) the terms of this Agreement apply to the exclusion of any other terms

that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing;

(d) you have raised all queries relevant to your decision to enter this Agreement with us and we have, prior to you

entering into this Agreement, answered all such queries to your satisfaction; (e) any special terms agreed between

you and us have been recorded in writing and incorporated into the terms of this Agreement; (f) if we decide not to

exercise or enforce any right that we have against you at a particular time, then this does not prevent us from

deciding to exercise or enforce that right at a later date unless we tell you in writing that we have waived or given

up our ability to do so; (g) it is not intended that anyone other than you and us will have any rights under this

Agreement and accordingly the Contracts (Rights of Third Parties) Act 1999 shall not apply to it; (h) if any provision

or part-provision of this Agreement is or becomes invalid, unlawful or unenforceable to any extent, it shall be

treated as deleted, but that shall not affect the validity and enforceability of the rest of this Agreement; (i) you may

not assign or transfer any of your rights under this Agreement or part with possession of the Unit or Goods whilst

they are in the Facility; (j) we may transfer our rights under this Agreement to another organisation and will let you

know if we plan to do this; and (k) where there are two or more joint customers, each individual customer takes on

the obligations under this Agreement separately and we may enforce our rights against any one of the joint

customers.

46. This Agreement shall be governed by English law and any dispute or claim that either party brings will be

decided by the Courts of England and Wales. The parties must first try to settle any dispute in connection with this

Agreement by mediation. Such mediation is to be conducted by a mediator who is independent of the parties and

appointed by agreement of the parties. The parties agree that, other than for emergency interlocutory relief,

neither party shall commence legal proceedings against the other unless it has first offered to submit the dispute

to mediation and mediation has not commenced within a reasonable period of time after such offer was made.

47. Where you have taken out Storeprotect insurance or equivalent cover offered by us, we shall take out and

maintain a contract of insurance in accordance with a Summary of Insurance document provided to you. This will

provide cover for the Goods for the value stated as the full total replacement value of the Goods as new on the

Cover Sheet. We do not carry out any valuation of the Goods and we are not responsible for ensuring that the full

replacement value as new as stated by you in the Cover Sheet is an accurate or true valuation of the full

replacement value as new of the Goods at any time. You are responsible for ensuring that insurance cover for the

value of Goods insured is maintained at an adequate level throughout the period of this Agreement. If loss or

damage occurs to the Goods as a result of any matter which may result in a claim under our insurance policy, after

receipt from you of a written request to notify a claim, we will notify our insurer promptly of the claim. For the

purposes of processing any such claim, you shall provide us, our insurer or any of its agents appointed to

investigate such claim with such information and evidence as may reasonably be required in relation to the claim.

We shall pay or arrange for payment to you that part of any proceeds of any claim made by us which relates to

damage or loss to the Goods after deduction of any outstanding sums due to us from you. If you fail to pay any

insurance charges then any insurance cover in respect of the Goods will cease immediately from the date such

charges are overdue.